Refund Policy

At L30 Hockey, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we're here to help.

CHANGE OF MIND

If you have purchased an item online and simply change your mind, you can return it to us within 14 days of receiving your order.

To be eligible for a return:

·       The item must be unused and in its original condition.

·       The item should be returned with its original packaging where applicable.

·       The item must not have been damaged, altered or customised.

·       You must contact us within 14 days of receiving your order to let us know you wish to return it.

Once you have notified us, the item should be returned within a further 14 days.

REFUNDS

Once we receive and inspect your returned item, we will process your refund.

Refunds will normally be made to the original payment method. Where you exercise your statutory cancellation rights, we will refund the cost of standard delivery as required by law.

We aim to process refunds as quickly as possible and, where applicable, within the statutory timeframe.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged, is faulty or does not match its description, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the issue so that we can assess the problem and arrange an appropriate solution.

Your statutory rights are not affected. Products sold to consumers must be as described, of satisfactory quality and fit for purpose.

EXCHANGES

If you would like to exchange an item for a different size or product, please contact us before returning the item and we'll do our best to assist.

HOW TO RETURN AN ITEM

To start a return, please contact: sales@l30hockey.co.uk

Please include:

·       Your full name, Order number, Item you wish to return, Reason for return

We'll then provide you with the relevant return instructions.

IMPORTANT

This policy does not affect any of your statutory rights under UK consumer law. Nothing in this policy is intended to limit those rights.